I was on maintain for over 1 hour looking to get to an individual to answer a simple dilemma about my health care program. The agent that answered the call reported she's not able to answer my problem as There may be a particular team that specials with it. I named again as I can not be around the cellular phone staying on maintain any more, once more, exact matter. It does not make any difference in case you dial through the app or have the telephone number you could achieve after you log in to the positioning, I get the same reply. I'm sorry, there's no immediate line to this group and I will ahead your connect with to them straight. Just how long am I on keep for this 2nd contact? 30 mins and on heading.
The full time I had been on keep was 2.5 hrs And that i lastly acquired a consultant from this "specific" group. My concern was answered within just four minutes.just after becoming related. This isn't a complaint about my issue, it had been more about the wait instances and how sunlife tells me the package deal I check here have is for a "premium" services. I usually do not see any top quality On this other than the extended wait time.
I've just experienced a nasty knowledge using this business. Regrettably their brokers do not need precisely the same education or tend not to supply a similar solutions in your thoughts. When requested to speak to the supervisor about my assert I used to be informed I'd to attend three enterprise days. I am extremely unsatisfied these days with their company and desire my husband's employer would consider switching to a different.
Above the many years which i "had" to handle Sun Lifetime, they happen to be the mostinsurers in my life span! Sadly, These are the insurers on our quite large Laptop business And that i have no alternative but to cope with them! Most in their brokers grasp at straws and provide you incorrect facts. Most of their brokers also look like complete untrained and have no idea the ins and outs of their own Sunlight Daily life insurance policies!! If I'd a choice, I'd run with the hills and By no means, At any time take into consideration Sun Lifestyle as an insurer for everything!
Here is the worst company i have ever dealt with They're holding my cash hostage. My employer still left Sunlife in September 2020 and I am nevertheless expecting my resources to be transferred to a locked ****. Customer care is awful they usually wont allow you to talk to a supervisor. Not one person appears to determine what These are executing plus they never ever phone you back.